Frequently Asked Questions
Frequently Asked Questions
Have questions about our policies, delivery options or customer care? Check here to see if your question has already been answered.
If not, you can call us at 1-800-279-3775 and we'd be glad to help.
How is delivery handled?
Please read our detailed delivery information.
Do you deliver on weekends?
Deliveries are generally performed Monday - Friday between the hours of 8am and 5pm and sometimes as late as 6pm if drivers are behind schedule. Deliveries can be done on the weekend or late night. For pricing and availability, please call 1-800-279-3775 before placing our order. Late night and weekend delivery can not be added after placing your order
What happens if a bed is damaged during shipment?
We will send you a replacement at no charge. We pack our shipments in
protective boxes or Kevlar lined bags designed to eliminate damage so the bed
inside arrives in perfect condition. If your order arrives with marks on the
outside of the packaging please inspect the bed and note any damages on the
driver's receipt, then refuse delivery of the damaged item or items. Shipping
damage is very rare, and you can expect your order will arrive in perfect
condition!
What about shipping to Hawaii, Alaska & Overseas?
We only offer free delivery to the continental 48 states and Canada. However, we can deliver to Alaska and Hawaii for an additional fee. To set this up, you must place your order by calling 1-800-455-1052. Delivery outside the continental 48 states can not be added after placing your order.
We're more than willing to work with you to make sure you can get exactly what you want. For other deliveries outside the continental 48 states and Canada, you can contact one of the companies below to forward on your delivery from us (rates depend on the company):
What is your bed and linen Guarantee?
Bedroom furniture and linen purchases are 100% refundable for 30 days from delivery. Returned merchandise needs to be undamaged and packed in the original packaging materials. Customer is responsible for return shipping charges. To process a return, just give us a call.
What about warranty coverage?
We only carry the major national mattress brands, and they provide warranty coverage anywhere in the United States. If you ever have a warranty issue, you will be able to receive assistance no matter where you live. Detailed warranty information is listed on each page. For more protection, read about our Furniture Protection Program.
Do you collect sales tax?
Save money, there is no state sales tax collected for deliveries to any state in the United States, except in Michigan and Indiana.
